We’re just a bunch of guitar nerds, just like you. We’ve been doing this a long time though, over 30 years. Today, we have 3 stores, all located in Calgary, Alberta, Canada. If you want to really get to know us, you can read our About Us section here.
You’ll find our stores spread out all over this city. Head to our Hours and Locations page here to learn more.
Yes! There are several financing plans available ranging in term from 8 weeks to 2 years. We also offer layaway plans for shorter terms and more flexible payments. In stores our financing is offered through Flexiti. You can also get financing online with Paybright.
You bet, we offer in store music lessons at all 3 locations. Lessons are offered in a variety of instruments, including acoustic or electric guitar, bass guitar, ukulele, drums and piano. Read more about our Lesson Program here.
Of course, we have a couple of top-notch instrument technicians on staff who can do anything from changing your strings to gluing your headstock back on. Get more info on our Repairs Department here.
All Canadian orders are subject to 5% GST. International orders will not be charged tax.
We don’t typically purchase used instruments outright but we have lots of used gear in stock thanks to our trade-in and consignment programs. You can always contact us with information on your trade to get an estimated trade value.
We are very lucky to have low turnover of staff, but we always accept resumes for review when positions open up. You can drop off your resume in person at any of our locations or email it in.
No, sorry. It’s a rite of passage we all must face in our own courageous way.
Absolutely. If we are out of stock on a product from a brand we carry, we can provide you an ETA and price before you place your order. Contact us for any product requests.
Yes! Although this can require some patience. Since the launch of the new lineup of Chapman Guitars in 2017, demand has been amazing. We are very proud to have been the first Chapman dealer in Canada, but they are a unique guitar company to work with. First, we cannot just order a single guitar. The business model of Chapman Guitars is to deliver as much bang for the buck in a guitar as is possible. One of the ways they do that is by selling directly from the factories to their dealers. This means that the guitars are built as they are ordered, and the orders need to be in bulk. For any Chapman model that we order, it must be ordered in multiples of 4, and each order has a minimum number of units. We place an order for anywhere between 20-40 guitars at a time every couple of months, and once that order is placed, it takes roughly 4-5 months for the order to be scheduled into the factory, built, tested, packed and shipped to us. We will continue to build our Chapman inventory up, but right now the best way for you to get your hands on one is to place your pre-order when the model you want becomes available on our site. We welcome your requests and feedback, and it’s helpful in the ordering process, since we want to make sure we keep bringing in enough of the models our customers want the most. Contact us with any questions or requests.
We highly recommend that guitar humidifiers be used with all instruments, particularly with acoustic guitars with solid tops or all solid construction. Guitars like a relative humidity of around 45%, which is hard to maintain in your home, even if you have a home humidifier or live in a more humid part of the world than us. Consequences of a dry guitar can range from altering the action and playability of the guitar to splits and cracks in the wood, and dryness is a problem that no manufacturer will provide warranty coverage for. So please, keep your purchase humidified, you can browse our selection of humidifiers here.
Yeah, we’re not afraid to ship you the guitars we have in store. We are still real, live, breathing brick and mortar music shops. Not just a stuffy warehouse (although we have one of those too, and will usually ship from our warehouse stock first when that option is available). Buying from us online is just like coming into one of our shops! If you place an order for a floor model and your product shows any signs of having been used, we will always contact you before shipping to discuss.
All web orders will receive an automated email confirmation, and another automated email when the tracking number is created. If you have not received one or both of those emails, first check your junk or spam folders to make sure they weren’t filtered there, and if you still can’t find it just contact us.
At checkout you can schedule the store location, date and time you would like to pick up your order from any of our stores.
Virtually all products we sell include a manufacturer’s warranty of at least 1 year. The warranty coverage and period vary by brand so you can contact us if you have any specific warranty-related questions. Our in-house techs serve as manufacturer authorized service centers for most of the brands we carry, so warranty work can often be completed here at the stores.
All online orders are given a final inspection and adjustment to ensure everything is working and the setup is at factory spec. If you have any specific setup requests, you can add a note to your order or contact us immediately after you’ve placed the order.
Yes to both! We can take trades or consignment pieces at any of our locations.
Final trade value for a used item is always determined at the store when we take it in. We always need to see an item in person to give a final value. But, we can probably give you a range or close estimation by sending photos and additional info to us at firstname.lastname@example.org. Try to include any pertinent info in the email. For the most accurate estimate, include important details like the brand, model, serial number, condition and whether any repairs or alterations have been done.
We try to be quite transparent in the process. The first step is to determine what a fair selling value would be for the item. Factors we consider include data from recent sales of the same/similar models, condition of the item, value of a new version of this item, etc. Generally speaking, you would receive 30% of the sale value. Most of our used sales occur online where we pay various fees that usually account to about 10% of the sale value, so the split usually ends of being 70% to the owner, 20% to us, and 10% in transaction fees.
Consignment sales are still eligible for our return policy so we first wait for the return period to lapse and then it goes to our accounting department for payment. You should receive your consignment payment within 30 days of the item selling.
We won't pressure you to make a trade or leave a consignment with us. If you've tried selling something privately and had no luck, or if you just don't want to go through the headache, we are happy to help. Our website and Reverb channels have thousands of followers all over North America always looking for good used gear so we can cast a pretty wide net to give your guitar (or amp, pedal, bass, etc) a great new home.
We can ship just about anywhere. If your order is over $99 CAD, shipping is free within Canada. US orders just pay a flat $60 CAD shipping rate. If you’re somewhere else, we can probably still ship to you, but you’ll need to contact us first. Read our full shipping policy here.
We strive to ship all orders within one business day of receiving the order. Orders placed over the weekend ship out on the following Monday.
Transit times vary by shipping address, but orders usually arrive within these estimates:
to Alberta - 1-2 business days
to BC, Sask, Man - 2-3 business days
to Ont, Qc, NWT, YT - 3-4 business days
to Maritimes - 4-5 business days
to USA - 5-7 business days
Your order could be shipped with Canada Post, Canpar, FedEx, UPS, Purolator or USPS. We ship via whichever method works best for your shipping address based on cost and estimated delivery time.
Yes, all orders are shipped with a tracking number. An email with your tracking number is sent to you once the shipment is created. If you can't find that email, check your junk mail folder or contact us.
With most carriers, the tracking number won’t register until the package has been picked up by the carrier. We have daily pickups but depending on what time your shipping label is created, it may miss the pickup from that carrier, in which case the tracking number will start working when it is picked up the next day.
Uh-oh. If you have passed the estimated delivery date associated with your tracking number, please contact us and we will get to the bottom of it for you.
Don’t worry, you get 7 days from the date you receive your order to try it and if you’re not in love, you can return it. Read our full return policy here.
If you have a problem with your order, are unhappy with your purchase, or have a warranty claim, just contact us and we will work with you to correct the problem.
Sure, but please contact us first so we can make sure the store has all of the info.