We’re just a bunch of guitar nerds, just like you. We’ve been doing this a long time though, over 30 years. Today, we have 3 stores, all located in Calgary, Alberta, Canada. If you want to really get to know us, you can read our About Us section here.

You’ll find our stores spread out all over this city. Head to our Hours and Locations page here to learn more.

Yes! There are several financing plans available ranging in term from 8 weeks to 2 years. We also offer layaway plans for shorter terms and more flexible payments in stores.  You can also get financing online with Affirm.

You bet, we offer in store music lessons. Lessons are offered in a variety of instruments, including acoustic or electric guitar, bass guitar, ukulele, drums and piano. Read more about our Lesson Program here.

Of course, we have a couple of top-notch instrument technicians on staff who can do anything from changing your strings to gluing your headstock back on. Get more info on our Repairs Department here.

All Canadian orders are subject to 5% GST. International orders will not be charged tax.

We don’t typically purchase used instruments outright but we have lots of used gear in stock thanks to our trade-in and consignment programs. Get more info on consignment and trades and submit to get a free trade value estimate here.

We are very lucky to have low turnover of staff, but we always accept resumes for review when positions open up.  You can drop off your resume in person at any of our locations or email it in.

No, sorry. It’s a rite of passage we all must face in our own courageous way.

Absolutely. If we are out of stock on a product from a brand we carry, we can provide you an ETA and price before you place your order. Contact us for any product requests.

Yes! Although this can require some patience. Since the launch of the new lineup of Chapman Guitars in 2017, demand has been amazing. We are very proud to have been the first Chapman dealer in Canada, but they are a unique guitar company to work with. First, we cannot just order a single guitar. The business model of Chapman Guitars is to deliver as much bang for the buck in a guitar as is possible. One of the ways they do that is by selling directly from the factories to their dealers. This means that the guitars are built as they are ordered, and the orders need to be in bulk. For any Chapman model that we order, it must be ordered in multiples of 4, and each order has a minimum number of units. We place an order for anywhere between 20-40 guitars at a time every couple of months, and once that order is placed, it takes anywhere from 8-12 months for the order to be scheduled into the factory, built, tested, packed and shipped to us. We will continue to build our Chapman inventory up, but right now the best way for you to get your hands on one is to place your pre-order when the model you want becomes available on our site. We welcome your requests and feedback, and it’s helpful in the ordering process, since we want to make sure we keep bringing in enough of the models our customers want the most. Contact us with any questions or requests.

We highly recommend that guitar humidifiers be used with all instruments, particularly with acoustic guitars with solid tops or all solid construction. Guitars like a relative humidity of around 45%, which is hard to maintain in your home, even if you have a home humidifier or live in a more humid part of the world than us. Consequences of a dry guitar can range from altering the action and playability of the guitar to splits and cracks in the wood, and dryness is a problem that no manufacturer will provide warranty coverage for. So please, keep your purchase humidified, you can browse our selection of humidifiers here.

Yeah, we’re not afraid to ship you the guitars we have in store. We are still real, live, breathing brick and mortar music shops. Not just a stuffy warehouse (although we have one of those too, and will usually ship from our warehouse stock first when that option is available). Buying from us online is just like coming into one of our shops! The instrument will still go through our Performance Inspection and if your product shows any signs of having been used, we will always contact you before shipping to discuss.

All web orders will receive an automated email confirmation, and another automated email when the tracking number is created. If you have not received one or both of those emails, first check your junk or spam folders to make sure they weren’t filtered there, and if you still can’t find it just contact us.

At checkout you can schedule the store location, date and time you would like to pick up your order from any of our stores.

Virtually all products we sell include a manufacturer’s warranty of at least 1 year. The warranty coverage and period vary by brand so you can contact us if you have any specific warranty-related questions. Our in-house techs serve as manufacturer authorized service centers for most of the brands we carry, so warranty work can often be completed here at the stores.

Everything we sell online goes through our Performance Inspection, which is different than a custom setup. Learn more about the differences here.

We can ship just about anywhere. If your order is over $150 CAD, shipping is usually free within Canada (some exceptions for oversize items or "beyond point" deistinations). US orders just pay a flat $60 CAD shipping rate. If you’re somewhere else, we can probably still ship to you, but you’ll need to contact usfirst. Read our full shipping policy here.

We strive to ship all orders within one business day of receiving the order. Orders placed over the weekend ship out on the following Monday.

Transit times vary by shipping address, but orders usually arrive within these estimates:

to Alberta - 1-2 business days

to BC, Sask, Man - 2-3 business days

to Ont, Qc, NWT, YT - 3-4 business days

to Maritimes - 4-5 business days

to USA - 5-7 business days

Your order could be shipped with Canada Post, Canpar, FedEx, UPS, Purolator or USPS. We ship via whichever method works best for your shipping address based on cost and estimated delivery time.

Yes, all orders are shipped with a tracking number. An email with your tracking number is sent to you once the shipment is created. If you can't find that email, check your junk mail folder or contact us.

With most carriers, the tracking number won’t register until the package has been picked up by the carrier. We have daily pickups but depending on what time your shipping label is created, it may miss the pickup from that carrier, in which case the tracking number will start working when it is picked up the next day.

Uh-oh. If you have passed the estimated delivery date associated with your tracking number, please contact us and we will get to the bottom of it for you.

Don’t worry, you get 7 days from the date you receive your order to try it and if you’re not in love, you can return it. Read our full return policy here.

If you have a problem with your order, are unhappy with your purchase, or have a warranty claim, just contact usand we will work with you to correct the problem.

Sure, but please contact usfirst so we can make sure the store has all of the info.